Mar16
Which Social Media Platform Is Best, Facebook or Linkedin?
It’s a question I’m often asked by my clients as we’re discussing social media, “What’s better Facebook or Linkedin?” Perhaps you’ve pondered the answer to that question as well. Here’s some food for thought.
As of this writing Facebook has 400 million active users and 50% of them log in any given day. More than 1.5 million local businesses have active fan pages on Facebook and 20 million people become fans of these pages each day. Business fan pages have created more than 5.3 billion fans according to Facebook’s self-published demographics.
LinkedIn, by comparison, claims to have the world’s largest audience of affluent, influential professionals. As of this writing it has 55 million users with an average annual income of $107,000. Over 52% of Linkedin’s users would be considered business decision-makers according to Linkedin’s self-published demographics.
Both platforms have their adherents. Clara Shih, author of The Facebook Era, advocates strongly for a relational sales model via the Facebook platform in her recent blog post, Using Facebook to Grow Your Business. Lewis Howes, author of LinkedWorking, is a vocal advocate of Linkedin in this entertaining video, 8 Reasons Chris Brogan (And You) Should Stay on Linkedin.
Which is better for YOUR business?
Both platforms allow you to create a personal profile and update your status on a regular basis. Both have a robust events feature and apps that allow blog and Twitter feeds. Facebook and Linkedin both have targeted advertising options and you can form groups in both to build community and establish your authority. Of course, both are viral in nature. What you post on your page is posted on the pages of everyone who is connected to you.
If you have a product or service that’s primary sold in a B2C context (business-to-consumer) or if you are a non-profit organization, Facebook is probably your best option. You can build fan pages with an unlimited number of members and secure a customized URL for that page. You can upload photos, publish PDF documents, customize your tabs, and utilize thousands of apps (as of this writing over 75,000), from streaming video to sweepstakes contests. Don’t make the mistake, however, of setting up your business on a personal Facebook page. Here’s a clear and concise explanation of the differences between fan pages and personal pages by the Social Media Hound.
Most of the people on Facebook are NOT business people (or aren’t there to conduct business), so be careful. The vibe is very much about connecting with family and friends. For a great example how to use a Facebook fans page to build your business, check out one of my clients’ fan page The Retreat Salon and Day Spa.
If you have a product or service that’s primarily sold in a B2B context (business-to-business), Linkedin is probably your best option. Its protocols related to introductions protect you from robots and spam and its recommendation feature is a professional reputation builder. Its limited number of apps, a mere fraction of Facebook’s, keeps you from wasting time with stuff like Mafia Wars and Farmville. Linkedin also allows you to answer questions in your area of expertise and have your answers voted on by the person who asked the question, another reputation builder.
Most of the people on Linkedin are there for business reasons, the vibe is very different than Facebook, so conduct yourself with the utmost professionalism. Unlike Facebook, there’s a paid version of Linkedin that allows you to do even more with it to build your business. Finally, Linkedin indicates the degree of separation you have with a potential contact and a person you are currently connected with to help negotiate the introduction process. The best example I’m aware of using Linkedin is Lewis Howes’ Linkedin page.
Facebook or Linkedin, which platform do you prefer? Let me know what you think.
I’d love it if Linkedin had the level of interactions that Facebook has. Or if Facebook was a more open network like Linkedin.
Do you think the social web is creating/leading is a shift in the way we do business? Has the model of ‘utmost professionalism’ changed in the past few years?
For example we could consider Facebook recreational and casual. Like a golf course. I imagine a great amount of business has happened on golf courses.
— Loyan · Mar 16, 08:31 AM
I prefer Facebook. However, they serve different purposes. I don’t think people “hang out” on LinkedIn. So that means less impressions and less opportunity to interact.
I like LinkedIn as a way to see what people are doing, for the recommendations, and the background check aspect of it. I prefer Facebook because there is just more going on.
From an organizational standpoint. I’ve used both LinkedIn and Facebook to post events for the ProWorks, SAO Corvallis, and CDNUG (Corvallis .Net Users Group). Only once have I had someone RSVP on the LinkedIn event. On Facebook we regularly get 10-15 RSVPs or Maybes. That alone makes it hard for me to use LinkedIn tactically in my organizations.
— Jason · Mar 16, 09:00 AM
If I had to choose as either a B2C or B2B business, I’d go with Facebook. LinkedIn fails, as Jason aptly states, at giving users a reason to hang out. It takes itself too seriously and thinks its members do too. Leaves no room for the golf course conversations that Loyan suggests.
— Matt · Mar 16, 02:15 PM